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Frequently Asked Questions

Clear answers to common questions about debt relief, financial counselling and working with Credit Matters.

FAQs

Frequently Asked Questions

Straight answers to the questions we hear most often.

Is my initial consultation really free?

Yes. Your first consultation is completely free and comes with no obligation. We'll review your situation and explain your options with no pressure to commit.

Will getting help hurt my credit score?

It depends on the solution. Some options affect your credit temporarily, but a clear plan helps you rebuild faster than continuing to miss payments. We explain the impact of each option before you decide.

How much of my debt can I reduce?

It varies by your circumstances and the solution you choose. Some clients significantly reduce what they owe through a debt-relief program, while others simply lower their interest and simplify payments. We'll give you honest numbers up front.

Is everything I share confidential?

Absolutely. Every conversation and all of your information is kept strictly confidential.

Do you help across all of Canada?

Yes - we help Canadians nationwide, with solutions tailored to your province.

What's the difference between a debt-relief program and bankruptcy?

A debt-relief program lets you repay a reduced amount over time while keeping your assets. Bankruptcy discharges most unsecured debts through a legal process. We'll help you compare both in your free consultation.

Ready to Take Control of Your Finances?

Get your free consultation today and discover your debt relief options - with no obligation and complete confidentiality.

The information provided on this website is for general informational purposes only and does not constitute legal or financial advice, nor an offer of services that can only be provided by a Licensed Insolvency Trustee. Please book a consultation to discuss your specific circumstances.
Credit Matters is an independent debt advisory firm and is not a Licensed Insolvency Trustee (LIT) or a debt repayment agency.